THEY FIX IT RIGHT THE FIRST TIME .I NEVER HAD A SERVICE WRITER (ERWIN)WITH SUCH EXCEPTIONAL ABILITY EXPLAINING MY REPAIRS IN A WAY I COULD UNDERSTAND . ALL I KNOW ABOUT CARS IS WHATS ON THE FRONT COVER OF CAR REPAIRS FOR DUMMIES! IN A SHORT TIME HE EXPLIAINED HOW AND WHY I SHOULD MAINTAIN MY CAR AND HOW IMPORTANT A THROUGH INSPECTION ATB EVERY OIL CHANGE CAN EXTEND THE LIFE OF MY CAR AND PREVENT THE LOSS OF MY CAR AT UNEXPECTED TIMES FOR COSTLY REPAIRS WHEN I NEED IT THE MOST. HATS OFF!!