Stay far far far away from this rip off business!!!!!!! I am currently seeking help from the BBB. Steve who works the front desk told me my car was fixed before I left from the parking area my vehicle was worse (The car seat wasn't cooling at ONLY). Oh by the way I was charged over $160 and for what!!! The diagnostic was wrong and STEVE lied about the repairs . Recommend to never bring your vehicle to this establishment.
Mr. Cotton, I need to respond to your unfortunate experience or should I say your side of the story. First,Steve Is NOT a liar. You were told up front that YOU would be responsible for any inspection or diagnostic time per your extend service program. After inspecting your NAV screen Steve called your insurance to explain the failure and he was instantly denied on coverage. Steve told you that they denied coverage on the screen. Steve then told you to call your insurance company that they may listen to you differently, (The squeaky wheel gets the attention) You then called the insurance company and was told that we hadn't called! You then had a three way phone conversation with Steve and the Insurance company , suddenly the insurance rep found where we did have conversation with one of their reps. At that point they wanted a complete diagnosis and inspection performed on said failed components. We provided the information about the seats what we did and at this time they were functioning and would have to possibly fail again to further test. The insurance company then requested a video of the dash NAV system to verify screen failure. Your insurance denied any coverage based on the condition of the screen, because no failed component could be identified on the seat cooling at this time.The extended service provider denied any coverage on the claim . As for your seat cooler, we spent time to inspect the functionality, acquire proper wiring harness schematics locate relays and fuses and grounds, inspected the wiring under the seat for possible corrosion. The seat cooling began to operate after the seat harness was unplugged and plugged back in. The rest of the day the seat was tested for cooling and it still functioned. You were told should the seat function stop again that more time would be required to test modules and most likely remove the seats for further testing. Mr. Cotton the diagnostic time spent on your vehicle was necessary and explained to you before any work was started. Your extended warranty company made all this very clear to you as well. Your Finalized invoice clearly states this information as well that you would be responsible for any up front diagnosis or testing . I understand your frustration that the seats stopped cooling,we didn't and couldn't prove any failure the day we worked on it, this is why your extended service contract paid nothing. obviously there is more to this problem Steve did offer you time to bring the vehicle back in for us to continue the needed testing at your convenience. it is unfortunate that you didn't call the shop for clarification if you didn't understand the procedures or reschedule your car back in.
- Cusson Automotive