Reviews

7/15/2018 Paul Bristol These guys always take care of me. I am a one truck business. They rush me in and get me out in a hurry while taking of my truck 100%.
7/13/2018 Jim White Good Job
7/12/2018 George Daunis The Customer service here is second to none. Very professional and knowledgeable owner and staff. I would not hesitate to bring my Class A here again. Great diagnostic abilities and the work is done at a very competitive and fair price. You just won't find a better choice here in New England.
7/3/2018 Brett Carlson Just a word of thanks to the Cusson Crew that handled a challenging situation quickly, professionally and timely. I appreciate their attention to detail and going the extra mile to get it done. Don is a great communicator and is determined to give his clients a great experience. I attest to that. Brett Carlson President Professional Promotions East Hartford, CT
6/28/2018 Pete Trudeau Professional in every aspect of service and repair, on time and fair pricing coffee is the best.
6/26/2018 Tony Simeone While you are certainly good mechanics, your communication skills were non existent. Maybe other customers don't have a problem with a surprise bill over $500 but I do. While I applaud you for correcting my son's flawed ignition problem, I needed to know what your game plan was and if there were any options or suggestions available to me. You should not assume that your customers grant you carte blanc with your service.
Tony, We call every customer about repair needs, It appears that the original conversation that we had was thought to have been sufficient. obviously not , sorry. - Cusson Automotive
6/26/2018 Paul Mangun Wonderful service with attention to detail. Making sure everything is done right the first time.
6/13/2018 George Herman Cusson tech and Service Manager were fine.. Was just disappointed that Spartan was unable to provide the proper technology for the tech to perform his work in a timely manor.. It would appear that Spartan is not technically coordinated.. Seeing as this was a recall and Spartan was insistent that it be done, I would have expected that they would have made the service center aware of the requirements, i.e. cables, program versions and instructions letter perfect..Erwin and his tech did fine considering they didn't have all the pieces to the puzzle.. I would recommend them !
5/23/2018 Chris Doyle Had my truck for 2 1/2 weeks and then wouldn’t work on it
Sorry about this Chris, unfortunately when the truck was dropped off I know you didn't have an appointment and we would look at it as soon as possible.Upon inspection of the truck your request to just fix the brakes wasn't feasible with out spending a tremendous amount of money. Your request of wanting to just get the vehicle to NY wasn't going to safely happen based on the condition of the truck as a whole. Hopefully you heed the advise to have the vehicle towed back to your farm. It is unfortunate the world we live in requires us to worry about every action we take as a business. - Cusson Automotive
5/23/2018 Donald Mclellan I was very pleased with the response time & overall service at Cusson. Steve was very knowledgable and reflected a candor and honestly often lacking in the auto service industry. By bringing my vehicle to Cusson, I avoided investing in further repairs that other repair shops would have let me do. I will bring my other cars to Cusson for service.
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