11/15/2018 Lance Jensen My wife and I had completed the eastbound half of a round trip from San Diego to Maine in our new Winnebago Class A motorhome and decided to have the chassis and coach serviced at Cusson Automotive. Cusson was called out on the Good Sam's data base as a service site with limited/emergency RV parking. It was on our planned route, appeared very RV friendly and savvy, and made a special effort to thank and welcome America's veterans - a combination that really appealed (we have 34 years of Naval service between us). Our experience at their considerable facility in South Windsor, CT eclipsed our expectations by far. We were personally welcomed by the owner, Don Cusson, and his son Jordan and the management team: Steve - business manager and Dan - shop manager; and assured that we could safely park on the secure premises for the weekend and they would fit us into Monday's schedule. After a restful weekend with electrical and water services available we welcomed our assigned technician, Dan, aboard Monday at 0730. With our worklist in hand and a test drive under his belt, Dan spent the entire day on the rig doing warranty servicing of the chassis and Onan generator and addressing a few coach 'bugs' as well. Thanks to Dan's thorough inspections, on and off the lift, we were spared likely problems down the road (a small hydraulics leak on a leveling jack, a cracked breather tube and a more serious leak of oil on the generator, et al.). All of the 'bugs' were repaired, i.e. a too short valve stem, broken seat swivel cable, and missing marker light lens, and Dan took the time to educate us on all affected systems and patiently answered all of our questions. When the invoice was prepared and typed up it was made very clear which of the items were likely warranty issues and it provided the gist for that discussion with our dealer back in California. The price/value for all of the work we had done was refreshingly fair, the work was done with great attention to detail, and we had been personally honored and thanked for our service. We'll be singing the praises of Cusson Automotive and Heavy Truck Services to the RV community, and would like to personally thank 'the crew': from Charlene in the front office to Steve and Dan for fitting us in and making sure we were comfortable and cared for, to Dan for all of his work, and to Don & Jordan Cusson for making their business and staff a "top notch" operation and welcoming us to avail ourselves of those accomplishments. As we would say in the Navy, a big "BRAVO ZULU" - congratulations for a job well done! Sincerely, Lance & Storm Jensen
Lance and Storm, Thanks for the nice words of confidence, We like to say that every customer deserves proper attention to their needs and concerns. Happy Holidays and safe travel Don Cusson - Cusson Automotive
11/12/2018 Stefanie Maheux Excellent service! I will highly recommend.
11/9/2018 Robert Jones Great place to get demestic or foreign vehicules serviced.
Thank you for your comments, we try our best daily. Don Cusson - Cusson Automotive
11/7/2018 Bryan Rolston Professional and courteous staff. Steve was clear and detailed in explaining required work and costs.
Bryan, It is important that you understand the repairs that are being performed on your vehicle. Thanks for your feed back Don Cusson - Cusson Automotive
11/5/2018 Al Rousseau Thank you guys for your help getting my main work/production truck back on the road in a timely manner! I appreciate your help in making it a priority. I also appreciate your identifying other issues so I can plan accordingly to take care of those problems.
Al, As always , we know the importance of a work truck that needs to be on the road. Thank you - Cusson Automotive
10/30/2018 David Donovan honest trustworthy and informative. Great experience
David, We appreciate your comments about Trust, Our business is based on trust that we are doing the right job. Thank you - Cusson Automotive
10/27/2018 Lucas Costa great work on my car. The car is running very smoothly.
10/27/2018 Lucas Costa great work on my car. The car is running very smoothly.
10/11/2018 Mike Pendergast My service manager Dan was great to work with. I needed a number of items done on my diesel work truck and he gave me an honest assessment and prioritized the work needed to be done. And he said he saved me money from the initial estimate! Who does that! I also had a chance to talk to Don the owner and you can see why they have a great following. I found a new home for service of my MB Sprinter van.
Mike, Thanks for your trust in what we do. - Cusson Automotive
10/10/2018 Jim White You did what you said you were going to do and when you said you were going to do it in.
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